Charges are assessed immediately following completion of the ride to your authorized payment method. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the Medulance Platform, any disruption to the Medulance Platform or Services, or any other reason whatsoever.
a) If you cancel after 5 minutes after the ambulance is allotted or
b) If a driver cancels after waiting at your location for more than 20 minutes
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